Technical Customer Service Representative

Reference specialisation:

Finance & Accounting

Job Description:
We are looking for a ‘Customer Service Representative’ for our partner company in the Anatolian Side, İstanbul, who will report to the Local Operations Manager.
- Understand and convert customer requirement into product code or Bill of material (a good product understanding is required for this activity);
- Prepare quotes based on pricing guidelines from the commercial team;
- Process and follow incoming orders;
- Coordinate shipment to customers – Liaise with the warehouse if necessary;
- Answer queries from customers regarding delivery times, product information, technical documents, etc.;
- Make inquiries to suppliers and issue purchase orders according to the company processes and policy; Follow up import operations;
- Check daily reports and act accordingly;
- Additional tasks upon request from the Operation Manager.
- This position requires a 5 to 7 years’ experience in both a commercial and customer service environment; Engineering background is a plus;
- Experience from technical industry is an advantage;
- A good knowledge and experience with IT tools (Office suite and modern ERP’s); JDE and/or SAP knowledge is an advantage;
- Excellent command of Turkish and English;
- Strong verbal and written communication skills and good team player;
- An easy learner and enjoy the challenges of a busy office environment;
- Knowledge of export and import management duties and tools (incoterm, payment term, customs procedures).
- Excellent customer service skills – able to handle different situations related to customer demand;
- Autonomy, flexibility and ability to adjust immediately to changing circumstances; Strong verbal and written communication skills;
- Well organized, precise & pay attention to details; Multi-tasking;
- Able to handle stress well.
Place of work - City:

Kadiköy - Istanbul

Industrial sector:

Kimya Ve Kauçuk ve Plastik Ürünler

Number of vacancies:
Reference code:
Reference office:
Job offer insertion date:     2019-11-04
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